Super Mario's Game Machine

FAQs

FAQs

Party/Booking

You can get a hold of us over the phone at (407)729-5487, or by filling out the form to the right with your name, address, phone number/email, desired date and time for your party, and which party package you’d like.

 

For parties 50-74 miles away from the 34771 zip code, there is an additional $100 destination fee.
For parties 75 miles away or more, we’ll discuss the destination fee with you while booking.

The Supermario Game  Machine arrives early to make sure we have enough space to park and set up. There is a small preparation time as we turn on the air conditioners, game consoles inside, as well as set up our canopy, table, chairs, snow cone machine, and glitter tattoos outside. If your event includes Laser Tag, Water Tag, Gaga Dodgeball, bounce houses, or our other party options, we’ll discuss with you a suitable place to set up a playing area.

For mild conditions, we will attempt to operate normally, but may not be able to offer exterior activities such as outdoor laser tag or our outdoor speaker system. For more severe weather conditions(heavy rain, lightning storms, extreme winds), we will do our best to make accommodations to postpone or reschedule. This will be handled on a case-by-case basis and we will be in contact with you to come to an agreeable arrangement to reschedule your party to protect our staff, equipment, and most importantly, you and your guests.

No, but players under the age of 5 must be supervised by at least one adult.

Our game truck requires around 60 feet in length to support the length of the truck and trailer. We may need to block your driveway to have enough room. Ideally the location would be flat and level. Please clear enough space for the Supermario Game Machine 15 minutes before we arrive to allow us time to set up before your party is scheduled to begin. If your residence isn’t a good option to park for us, there may be a park nearby that would be suitable.  Should your party be delayed as a result of being unable to park the trailer in time, we may not be able to extend the party if it would create a schedule conflict. Please call us in advance at (407)000-000 if you are unsure of a good spot for us to set up. It may be possible for us to inspect the location prior to your party.

All games we carry are reviewed by the ESRB and assigned ratings based on their content. These ratings are shown our games listing page and game covers. We can discuss options for your party and tailor game availability accordingly. More information about the ratings can be found on the ESRB website.

The Supermario game Machine is powered by an on-board generator that provides enough power for the entire party. We can set up wherever you’d like your event to be held.

To hold a date, please fill the booking form to check our availability on our schedule.  Super Mario’s Game Machine is in high demand, so we do suggest reserving your party several weeks in advance to guarantee your preferred time slot.

We are available in Osceola, Orange, Brevard, and Seminole counties. If you are not in these areas, check with us, we may be able to make an arrangement for you.

At our discretion, if there is no schedule conflict, we will be happy to extend your party.

We do not allow food or beverages inside, due to our use of electrical equipment. We provide a table for outdoor use that may be used for food or beverages. You are allowed to set up additional tables outside the Supermario Game Machine for food and beverages as well.

We can support up to 16 players playing inside. We allow for additional spectators as space allows. Rotating players for large events may be necessary.

No animals are allowed inside  Super Mario’s Game  Machine.

Policies, Terms, and Conditions

You may serve alcohol at the party, but we may require an extra security deposit when alcohol is being served. We may and reserve the right to refuse or terminate any party or booking where alcohol is being served.

Drugs are strictly prohibited and will not be allowed in or around the Supermario Game Machine. Any observed use of legal or illegal narcotics is grounds for immediate termination of the party event.

Smoking is not allowed inside or around the  Supermario Game Machine.

We understand that sometimes you may be forced to change your plans. The Supermario Game  Machine will work with you to reschedule your event one time only for an additional charge $50 charge. If you must cancel your party, please let us know as soon as possible. If Supermario Game Machine is given at least 14 days notice, we’ll refund your deposit. Under 14 days notice, the deposit will be forfeit.

When filling out our online contact form you will be asked to provide contact information, a phone number or email address, along with your message. When we send out an invoice, usually by email, you will be asked for provide valid credit or debit card information to process the initial deposit fee.

This information is strictly confidential and will not be sold, traded, or disclosed to any outside parties. This does not include if we believe release is necessary to comply with the law, protect ours or others rights, property, or safety.

During the party event, Game Coaches may be taking pictures. These pictures may be uploaded to our website or our social media(Facebook, Twitter). If you do not want our Game Coach to take pictures of your event, please notify us before the event and we’ll be happy to comply.

Supermario Game  Machine will not be held responsible for damage to property as a result of a client request to park the game theater in a specific location. This includes above ground or below ground damage to property or equipment. Supermario Game Machine reserves the right to add additional charges for damage to the game theater or equipment as a result of carelessness or malicious intent by the client or the client’s guests.

The Supermario Game Machine assumes no responsibility for any injuries occurring on the client’s property or party location. All liability for damage or injury is the responsibility of the client and/or host.

This information is strictly confidential and will not be sold, traded, or disclosed to any outside parties. This does not include if we believe release is necessary to comply with the law, protect ours or others rights, property, or safety.

During the party event, Game Coaches may be taking pictures. These pictures may be uploaded to our website or our social media(Facebook, Twitter). If you do not want our Game Coach to take pictures of your event, please notify us before the event and we’ll be happy to comply.

The customer agrees to the above listed terms and policies by submitting payment and booking the Supermario Game  Machine. Failure to adhere to the terms and conditions presented may result in cancellation of events and loss of fees paid.

Other

Please get in contact with us at (407)000-000 or email us at supermariogamemachine@gmail.com and we’ll be happy to answer any other questions!

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